Shipping policy
Order Processing
Orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates & Estimates
Free Shipping: Available on all domestic orders.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a Royal Mail tracking number you can use to check its status. Please allow 24 hours for the tracking information to update once scanned by the courier.
When your order has shipped, you will receive an email notification from us which will include a Royal Mail tracking number you can use to check its status. Please allow 24 hours for the tracking information to update once scanned by the courier.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount for the return.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount for the return.
If your order arrives damaged in any way, please email us as soon as possible at contact@thebananapad.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.